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Privacy Policy


New Start Mortgage Company Pty Ltd ACN 127 802 484 As Trustee For The New Start Mortgage Company Unit Trust (New Start) is committed to meeting the required standards to protect your personal information in accordance with the National Privacy Principles Contacted within the Privacy Amendment (Private Sector) Act 2000.

Privacy of your personal information is important to us and we conduct the administration and management of your loan facilities and related insurance with the highest degree of care and integrity. We aim to provide the best possible service, whilst also ensuring you are aware of and in control of how your personal information is used.

What information do we collect?

We will always be open and honest in our dealings with you and only collect the information we believe necessary to properly and efficiently manage your loan requirements and related insurance brokered through New Start.  Wherever possible, we collect information directly from you, however we may also source information from your Employer, Accountant, Financial Advisor, Real Estate Agent, Settlement Agent, Solicitor, Financial Institution, Insurance Company and other sources, as deemed necessary.  The nature of the personal information we collect will be dependent upon the type of loan, or insurance, which you have selected.

Why is information collected?

The information collected in providing our service is retained by New Start and is used for applications of Loan and Insurance products.  The information collected may be used by New Start or its related companies, to make you aware of products and services that may be useful to you.  Personal information is held on file at New Start located at Suite 3, 171-173 Main Street, Osborne Park WA 6017. 

Disclosure of Personal Information

Information is primarily collected to assist in applications for Loan and Insurance products.  Information will be provided to the Lender and/or Insurance Company to facilitate the application.  For example, information may also be disclosed to parties to the transaction, but not limited to Settlement Agent, Solicitor, Real Estate Agent, Accountant, Financial Advisor, Financial Institution, Insurance Company, Employer.  Client information will not be rented or sold to any external third-party organisation.

Accessing Personal Information

New Start respects the rights of individual clients to assess and correct their own personal information, unless access would breach another obligation or is not permitted by law.  If you wish to contact us about personal information we hold about you or about our privacy policy, please contact Steve Shaw on 9207 3400 or email:

Comments and Complaints regarding Privacy

All privacy related comments or complaints may be directed to:
Steve Shaw
Privacy Officer
New Start Mortgage Company Pty Ltd
Suite 3, 171-173 Main Street
Osborne Park  WA  6017

 
 
 
© 2008 New Start Mortgage Company Pty Ltd Lic No 4527